Technology as a Force Multiplier
Apply automation to repetitive, rules-based work—approvals, reconciliations, and data entry. Start small, measure time saved, and reinvest hours into customer-facing or analytical tasks. Automation should remove toil, not judgement. Which manual task do you wish a bot handled by next month? Nominate it and spark ideas.
Technology as a Force Multiplier
Create a single source of truth with clear definitions and accessible dashboards. Track leading and lagging indicators so teams can steer, not just report. Encourage questions over vanity metrics. What metric changed your mind recently, and what did you do differently because of it? Share to help others rethink theirs.