Diagnostics and Baselines That Matter
Start from outcomes like customer lead time or margin, then cascade to drivers such as first-pass yield, touch time, and rework rates. Make definitions unambiguous so every team reads the same performance story.
Diagnostics and Baselines That Matter
Blend system logs with real-world observation. Process mining reveals actual flows, while stopwatches and gemba walks expose micro-wastes between clicks and conversations. Together they surface delays no dashboard alone would ever detect.
Diagnostics and Baselines That Matter
Turn your baseline into a story that explains cause and effect. Visualize queues, failure loops, and workload spikes, then annotate moments that matter. People align faster when data speaks plainly and consistently.
Diagnostics and Baselines That Matter
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